Question 1

Is there a free trial available?

Accepted Answer

Yes, you can try us for free for 30 days. Our team will work with you to get you up and running as soon as possible.

Question 2

Can open positions be copied to new subscribers?

Accepted Answer

Yes. In the platform settings, you can choose whether existing open positions from the master account should be copied to a new investor or if only newly opened trades will be copied. Additionally, you can configure the platform to copy only positions that are currently in a losing state at the moment of subscription.

Question 3

Does B2COPY support multi-server and cross-platform copying?

Accepted Answer

Yes. B2COPY fully supports multi-server and cross-platform copying in any combination. You can copy trades between MT4, MT5, cTrader, and B2Trader — including cross-platform scenarios like MT4 master with MT5/cTrader/B2Trader followers. This is ideal for brokers with multiple trading servers or platforms.

Question 4

What is your cancellation policy?

Accepted Answer

We understand that things change. You can cancel your plan at any time with 60 days prior notice.

Question 5

What allocation methods are available for PAMM accounts?

Accepted Answer

There are two available options: Reallocation on deposit & withdrawal – redistributes open positions on each deposit or withdrawal. Autocorrection on withdrawal – partially closes positions on withdrawal to maintain margin level.

Question 6

How can investors manage their risk?

Accepted Answer

Investors can set and edit risk ratio, choose allocation methods, and define a loss limit (Loss Limit) per subscription to manage exposure effectively.

Question 7

Can I embed widgets on my website?

Accepted Answer

Yes. Leaderboard and Account Statistics widgets are available for integration using <iframe>. Ask your account manager for further assistance.

Question 8

Can I run an Introducing Broker (IB) program?

Accepted Answer

Absolutely. B2COPY is fully integrated with IB module of B2CORE CRM, so IBs can receive not only rewards for volumes traded, but also % from fees that investor pays to a master. It can be a single level or multi-level IB plan. In versions without B2CORE masters can create promo offers with partners wallets inside and share % of fees with them.

Question 9

Can I change my plan later?

Accepted Answer

Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.

Question 10

Which trading platforms does B2COPY support?

Accepted Answer

B2COPY supports MetaTrader 4 (MT4), MetaTrader 5 (MT5), cTrader, and B2Trader. All platforms can work together — you can run any combination simultaneously and even copy trades across different platforms.

Question 11

What types of fees can master traders charge?

Accepted Answer

B2COPY supports 6 fee types: Performance Fee (% of net profit with High-Water Mark), Management Fee (% of AUM annually), Subscription Fee (fixed recurring fee), Volume Fee (per lot traded), Profit Fee (% from winning trades only), and Joining Fee (one-time entry fee). Masters can combine multiple fee types within a single strategy.

Question 12

How quickly can we go live with B2COPY?

Accepted Answer

Depending on the integration method, you can go live in as little as 5 business days using our plug-and-play widget. For full API integrations, typical deployment takes 2–3 weeks. Our team provides hands-on onboarding and training at no extra cost.

Question 13

What's the difference between Copy Trading, PAMM, and MAM?

Accepted Answer

Copy Trading lets retail investors follow master traders in real time — each investor has their own account with full control. PAMM pools all investor funds into one master account and distributes profits proportionally. MAM is designed for professional money managers who need per-investor customization and flexible allocation across individual accounts.

Question 14

Does B2COPY offer API access for custom integrations?

Accepted Answer

Yes. B2COPY provides a comprehensive gRPC API that gives you full programmatic access to the platform — including account management, strategy subscriptions, statistics, and more. This allows you to build custom frontends, automate workflows, or integrate deeply with your existing systems.

Question 15

Do I need my own servers or DevOps team?

Accepted Answer

No. B2COPY is a fully managed SaaS solution hosted on AWS with auto-scaling, monitoring, and 24/7 support included. There's no need to provision servers, hire DevOps engineers, or manage infrastructure. This saves brokers over $12,000 per year compared to self-hosted alternatives.

Question 16

What is High-Water Mark protection?

Accepted Answer

High-Water Mark (HWM) ensures that investors are never charged performance fees twice on the same profit. If a strategy loses money and then recovers, the master trader only earns fees on new profits that exceed the previous peak. This industry-standard mechanism protects investors and builds trust.

Question 17

Is there a mobile app for investors?

Accepted Answer

Yes. B2COPY offers a mobile-ready interface that works seamlessly on smartphones and tablets. Investors can browse the leaderboard, subscribe to strategies, monitor their portfolio, and manage settings — all from their mobile device.

Question 18

Can I customize the platform to match my brand?

Accepted Answer

Absolutely. B2COPY offers over 200 UI configuration options including custom colors, logos, fonts, and layouts. You can also customize email templates with full HTML control, configure the leaderboard display, and remove B2COPY branding on Standard and Enterprise plans. The platform is designed to feel like a native part of your brokerage.

Setup Requirements

General Requirements

Platform Requirements

Product Settings

Testing & Monitoring Accounts

Administrator Email